Our wholesale orders are taking 1-2 weeks to fulfill, we are shipping all our orders with a Courier 2-4 day delivery to get them to you as quickly as possible.
Contactless curb-side pickup for Londoners is also available, just choose pickup at the checkout.
ORDERING & PAYMENTWholesale order minimum- CA$180.
Payment must be made by pre-paid check, e-mail transfer, or credit card. Our candles are made to order, so orders are produced once the payment has been received.
LEAD TIME + INVOICING
Anything ordered in AIJA Candle Studio Wholesale Marketplace will ship within 10-12 business days, unless otherwise specified. Please inquire about orders of more than 100 candles as we may need more time to produce larger quantities. If you would like your order to be shipped by a certain date before 10-12 business days past the date of order placement, our rush fee is 25% of the total order price.
SHIPPING + DELIVERY
Please select a shipping option at checkout. Free local pick up available at our studio located at 14-122 Sherwood Forest Square, N6G5G8, London. Please email us to arrange a time to pick up.We will provide you with a tracking number upon shipment. Let us know if you have your own method of shipping.
AIJA Candle Studio is not responsible for lost or stolen packages once delivered — please take adequate precautions to make sure your orders are delivered to you safely.
We ship most international orders via UPS 2-4 day shipping. AIJA Candle Studio has no control over delivery delays due to customs or COVID.
Retailers located in London, Ontario area may schedule an appointment with us via email to sample the scents in person in our studio. We also provide scent samples for those not local — just let us know your shipping address and we can send along!
GENERAL RETURN POLICY
We do not accept returns. Requests can be made via email. All claims for shortages and/or damages must be reported to AIJA Candle Studio within 5 days of receipt of merchandise. Please send us photo of damaged goods as a proof for insurance properties. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
We make all of our candles in our sunny home studio space in London, Ontario. Studio visits are appointment only. Please call or email firstname.lastname@example.org if you would like to stop by!
AIJA Candle Studio
122 Sherwood Forest Sq, London, Ontario, N6G5G8, Canada
Call M-F 10:00am-5:00pm