Shipping + Returns
We ship domestic orders 1-3 business days after an order is placed. Shipping includes tracking information and delivery confirmation.
We send most international packages via Canada Post, which includes features such as tracking information or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, orders should arrive in 1-2 weeks.
International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs.
General Return Policy
We do not accept returns. Requests can be made via email. All claims for shortages and/or damages must be reported to AIJA Candle Studio within 5 days of receipt of merchandise. Please send us photo of damaged goods as a proof for insurance properties. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
Please contact us at firstname.lastname@example.org for further details.